The Charter of the National Insurance Services

We are a team who believes that it is not what we learn that is new. It is what learning does in terms of our own renewal.

We will be committed to learning and to taking the necessary steps to allow the knowledge gained to influence our thinking and behaviour.

We would strive for excellence in every thing we do.

We will recognize the diversity among us and so support, coach, counsel and lead one another regarding what is right.

We will seek for personal transformation, understanding well that it is essential for organizational transformation. Our actions will be fair and just.

We will respect ourselves and respect others. In so doing we commit to reward excellent efforts, exemplary conduct and visionary leadership.

We believe that we can create a future so we pledge to work to derive the best solutions to critical issues.

We will be hard on ill-discipline, non performance and any behaviour which impacts negatively on the work, the relationship and the results.

We will heighten our efforts towards safeguarding our values and so enhance the individual development, well being and organizational achievements.